Chatter Research Help Center
Welcome to the Chatter Research Help Center! On this page you'll find articles that walk you through the basics of using the platform as well as information about new features.
Get to know each element of your dashboard.
How It Works - Introduction to Chatter
How Chatter's conversational surveys work. Start here if you're new to using the Chatter platform.
Benchmarks Report Overview
We're really excited to introduce the new and improved Benchmarks Report to the Chatter Research dashboard! The Benchmarks report lets...
NPS Booster Report Overview
We've happy to introduce the new NPS Booster report to your Chatter Research dashboard! The NPS Booster report tells you what Topics have
How to Get More Feedback from Customers
Want to get more responses from customers? Use these best practices.
How Topics work in your Dashboard.
Alerts System Overview
How Chatter's Alerts System is used to repair relationships with customers.
What is Net Promoter Score (NPS)?
This article breaks down what NPS is and how it is calculated.
New Feature: Segmentation
Using the Segment feature, you can filter your dashboard by the answers to any particular questions in your conversational survey.