Alerts System Overview

Knowing when a customer has had an unpleasant experience is important. If enabled, our Alerts System will instantly send you an email or SMS notification when a customer has a negative experience and wants to be contacted about it.

Using the contact information provided by the customer, you can quickly repair the relationship and leave them with a positive, lasting impression of your brand.

To view an Alert, login to your Chatter Research dashboard and click the arrow on the Alerts tile:

Click the "View Full Conversation" button to see what issue the customer had:

Read the conversation to understand the customer's issue and contact them to resolve it: