top of page

How It Works - Introduction to Chatter

Updated: May 12, 2021

Chatter Research makes it easier than ever for brands to get closer to their customers. With Chatter, you will be able to hear what your customers are saying about their experience in real time.

Using automated text-message and/or online chats, we deliver conversational surveys that make sharing feedback convenient for your customers, providing you with actionable insights to improve experiences quicker than ever before.

Chatter works best when customer-facing employees encourage every customer to take a moment to provide their feedback.

Starting the conversational survey is simple. In most cases, customers can trigger the conversation using one of two methods: (1) Scan the QR code or, (2) Text the trigger word to the assigned phone number (i.e., Text “Hello” to 09421).

Recent Posts

See All

NPS Booster Report Overview

We've happy to introduce the new NPS Booster report to your Chatter Research dashboard! The NPS Booster report tells you what Topics have


bottom of page