We're happy to introduce the new NPS Booster report in the Chatter Research dashboard!
The NPS Booster report tells you what Topics have the biggest impact on your Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT).
Once a Topic has been identified in a conversation with a customer, the NPS Booster report will measure how impactful this Topic is to your customers’ satisfaction with your brand. By comparing the results to CSAT or NPS scores, NPS Booster identifies what Topics are driving both customer satisfaction and dissatisfaction.
Note - your NPS Booster report may look different than the image above due to your company's custom presets and your user role.
The NPS Booster graph plots Topics from low to high Satisfaction on the X-axis and from low to high Impact on the Y-axis.
By making improvements to high-impact, low-satisfaction Topics, you can increase your NPS or CSAT scores!
How to View Your NPS Booster Report
To navigate to your NPS Booster report, log in to your Chatter Research dashboard and click "Reports" in the Navigation Bar on the left. Next, click the "View Report" button on the NPS Booster tile.