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New Feature: Segmentation

Updated: Sep 19, 2019

We've introduced even more ways for you to dive into your customer feedback data!

Using the new Segment feature, you can now filter your dashboard by the answers to any question in your conversational survey. 

Note - your filters may look different than the image above due to your company's custom presets and your user role.

Here are a few examples of how you can use this new feature:

Purchasers VS Non-Purchasers

If your conversational survey has a question that asks if they made a purchase, you can segment your data based on how someone answered that question to see how KPIs and answers to other questions differ between the two groups. 

New VS Repeat Customers

Find out how customer feedback varies between new and loyal customers.

Staff Impact

If you ask a question like, "Were you offered assistance today?", you can segment your dashboard by those answers to see the direct impact your staff is having on customers' experiences. 

With the new Segement features, the possibilities for deeper data analysis are endless!

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